Use cases · Insurers
Coverage support that stays inside its domain
Product and policy enquiries with strict topical focus, on a versioned knowledge base.
What blocks it
The objections that come up before the technical test
Objection
“The question arrives in policyholder language, and search returns the similar document instead of the current one.”
What changes
Vector search combined with BM25 retrieves the correct document even when the policyholder uses the colloquial name of the coverage.
Objection
“If the assistant answers wrong about coverage, the cost isn't experience — it's a contested claim.”
What changes
Strict topic focus: the agent answers only within enabled topics and routes the rest to an operator instead of opining. Legal advice is blockable by level.
Objection
“Updating a general condition means rebuilding the entire base.”
What changes
Versioned base per agent. Updating means publishing a new version, with retrieval proof before it goes live.
Recommended agents
Where this operation starts
Proof
What is already measured
Aggregated platform results, measured in production. Not attributed to any specific account.