USE CASES · BPOs AND CONSULTANCIES
Run N clients on a single platform
Multi-tenant with per-organisation isolation, connected to the telephony you already have, with exact cost rebilling per account.
What blocks it
The objections that come up before the technical test
Objection
“Every new client becomes a new stack, with its own maintenance cycle.”
What changes
Multi-tenant with per-organization isolation. One organization runs agents for multiple end clients, each with its own channels, bases and configuration. Enforcement happens on the server, with the organization identifier in the token.
Objection
“Legacy SIP telephony is hard to connect, and migrating everything at once is unfeasible.”
What changes
Your current trunk connects to the provisioned endpoint. Telephony stays where it is and the operation migrates per client or per flow, at the pace the portfolio allows.
Objection
“I don't know each account's real cost — everything ends up allocated.”
What changes
Token and voice-minute consumption tracked per client and per day, with cycle limits and alerts near the cap. Each account's cost is known, not allocated.
Objection
“Delivery depends on a scarce, expensive technical profile.”
What changes
Prompt, tools, knowledge base and guardrails are configured through the interface. The consultant delivers, not the engineering team.
Recommended agents
Where this operation starts
Rollout
From defined case to production
Day 0
Case defined
Flow scope, channels, required integrations and the pilot's success criteria.
Week 1
Configuration
Prompt across the six blocks, knowledge base indexed, guardrails by level, tools connected.
Week 2
Sandbox
Real conversations in the test widget, pronunciation-dictionary tuning, regression QA.
Week 3
Production
Gradual rollout to a share of traffic, metrics monitoring, promotion.
Stages are proposed from what the platform does. The week-by-week split depends on confirmation from the implementation team.
Proof
What is already measured
Aggregated platform results, measured in production. Not attributed to any specific account.
Projection