ADI AGENTS · SUPPORT
Resolves on first contact, on any channel
One agent with the same logic on voice, WhatsApp and web, with context crossing all three and reaching the human operator intact.
The operational jump
From overflow to resolution
Both models get the same contact. What changes is how many times the customer tells the story.
Three bots on separate stacks
ADI support agent
Results in production
Impact that is measured
Aggregated platform results, measured in production. Not attributed to any specific account.
How it runs
From contact to resolution
Any channel
Inbound voice, WhatsApp, web widget, hosted chat page or app webview.
History retrieved
Previous conversations and customer data load at the start, without asking them to repeat.
Hybrid RAG
Vector search combined with BM25 over a versioned base, to find the document in force.
Inside scope
Topical focus limits the agent to enabled subjects; outside them, it routes.
Resolves, not just informs
When the case needs an operation, the agent executes it within the permitted catalogue.
Human with the full thread
By the rule you define, the operator receives the complete conversation and the collected data.
Capabilities
Resolving without repetition
Live cross-channel context
The conversation continues on voice, WhatsApp and web without restarting, and the same holds at escalation.
Knowledge base versioned per agent
Every publish creates a version, with retrieval proof before it goes live.
Consolidated inbox
Conversations from every channel, with filters by state and assignment, labels and priority.
Our CRM or yours
If you already have a CRM the platform integrates with yours; if you do not, it brings its own.
Metrics in one place
Resolution, satisfaction and cost per contact, broken down by channel, by agent and by period.
Strict topical focus
Outside enabled subjects the agent does not offer opinions: it routes to an operator.
Feasibility
Connects to what you already have
Channels, knowledge base and CRM connected through a documented interface. No core changes.
Onboarding in 1 to 3 weeks. With an existing SIP trunk, the voice channel goes live in 2 to 5 days.
Inside the rules
Supporting without leaving policy
Guardrails in code
Deterministic filters before and after the model, three of them mandatory on any agent.
Crisis signals
Crisis indicators trigger an operational alert and routing, with no configuration required.
Per-turn traceability
What the agent said, on which prompt and knowledge base version, and which filter acted.
Tokenised PII
Personal data is tokenised before any call to a model provider.
The full cycle
One engine, five agents
One compliance approval covers all five stages. You start with the one that hurts most and expand with no new project.
Origination
Captures, pre-qualifies and converts in free speech, on web or voice.
View →Onboarding
Sign-up and activation with deterministic identity validation.
View →Transactions
Voice-authenticated in-app operations, in seconds.
View →Collections
Negotiates inside the defined policy and logs the commitment in the CRM.
View →FAQ
Frequently asked questions
Does the customer have to repeat the case when switching channel?
No. Flows, knowledge base and guardrails are defined once and executed on all three channels, and context travels with the conversation between them.
How do we guarantee the answer comes from the document in force?
The knowledge base is versioned per agent, with retrieval proof before publishing, and search is hybrid: vector combined with BM25.
Can the agent comment on subjects outside scope?
No. Topical focus limits the agent to enabled subjects. Outside them it routes to an operator instead of answering.
Do we need to change CRM?
No. If you already have a CRM the platform integrates with yours. If you do not, it brings its own, with a consolidated inbox per channel.
How do we measure the result?
Resolution, satisfaction and cost per contact sit in one place, broken down by channel, by agent and by period.